Privacy Policy

Last updated: July 14, 2026

This Privacy Policy explains how The Harward Group (“The Harward Group,” “we,” “us,” or “our”) handles information collected through our website at theharwardgroup.com.

This policy covers this website only. It does not cover the THGgo customer portal or mobile application, Reel Recycling, or any other site or service we link to, each of which operates separately.

Information We Collect

Information you give us

We collect information you choose to send us:

• Contact form. When you use the form on our Contact Us page, we collect your name, email address, subject, and message.
• Newsletter signup. When you subscribe to our updates, we collect your email address.
• Phone and email. If you call us at 844-THG-Goes or otherwise reach out directly, we keep a record of what you tell us so we can help.

You do not have to give us any of this information to browse the site. If you do send it, we use it to respond to you.

Information collected automatically

Like most websites, ours collects some technical information automatically when you visit:

• Your IP address and approximate location (city level, derived from that IP address)
• Your browser type, device type, and operating system
• The pages you visit, how long you spend on them, and the links you click
• The site or search that referred you to us

Cookies and Analytics

We use Google Analytics to understand how visitors find and use our site — which pages get read, where people arrive from, and where they lose interest. This helps us improve the site. Google Analytics sets cookies in your browser (including one named _ga) and shares the information described above with Google. You can read how Google handles this data at policies.google.com/privacy.

Our site also loads fonts from Google Fonts. This means Google receives your IP address when a page loads, even if you never interact with anything.

Our website runs on WordPress and may set functional cookies needed for pages and forms to work properly.

You can control or delete cookies through your browser settings. You can opt out of Google Analytics specifically by installing Google’s Analytics Opt-out Browser Add-on. Blocking cookies may affect how parts of the site work.

How We Use Your Information

We use the information described above to:

• Answer your questions and respond to quote requests
• Send you updates about our services, if you asked to receive them
• Understand how the site is used, so we can improve it
• Keep the site secure and working correctly
• Meet our legal and record-keeping obligations

How We Share Your Information

We do not share information collected through this website except in these situations:

• Service providers. Companies that help us run the website and communicate with you — our web host, our analytics provider (Google), and our email provider — process this information on our behalf.
• Legal requirements. We may disclose information where the law requires it, or to protect our rights, safety, or property.
• Business transfer. If our business is sold or merged, information may transfer as part of that transaction.

Links to Other Sites

Our website links to services that are separate from it, including the THGgo portal at thgcratemanager.com and Reel Recycling at reelrecycling.net. Once you follow a link away from theharwardgroup.com, this policy no longer applies, and we are not responsible for how those sites handle your information. We suggest reading their policies.

How Long We Keep It

We keep the information you send us for as long as we need it for the purposes described in this policy — for example, to answer your question, to keep sending you updates you asked for, or to keep records of a business relationship — unless a longer period is required by law. If you would like us to delete your information, contact us and we will do so where we are able.

Security

We take reasonable steps to protect the information we hold. That said, no website or method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security. Please do not send sensitive information through our contact form.

Children’s Privacy

Our website is intended for businesses, not children. We do not knowingly collect information from anyone under 13. If you believe a child has given us information, contact us and we will delete it.

Your Choices

• Emails. You can stop receiving our updates at any time using the unsubscribe link in any email we send, or by contacting us directly.
• Cookies and analytics. Use your browser settings, or Google’s opt-out add-on linked above.
• Your information. You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond as quickly as we reasonably can.

Changes to This Policy

We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Please check back occasionally.

Contact Us

If you have questions about this policy or about how we handle your information, get in touch:

• Phone: 844-THG-Goes
• Online: theharwardgroup.com/contact-us/